Shipping policy
Order Processing
Orders are typically processed within 2–5 business days after payment has been received. Orders placed on weekends or public holidays will be processed on the next business day.
Please note that custom-built wheelsets or special-order items may require additional preparation time. If additional lead time is required, we will notify you by email.
Shipping Methods
We currently ship worldwide from Taiwan using:
- Taiwan Post EMS
- Taiwan Post E-Parcel / ePacket
- DHL Express (selected destinations)
Shipping methods may vary depending on the destination, parcel size, and product.
Estimated Delivery Times
Estimated delivery times are provided as a general reference only.
| Destination | Estimated Delivery Time |
|---|---|
| Taiwan | 3–5 business days |
| Asia | 10–14 business days |
| North America | 10–18 business days |
| Europe | 10–18 business days |
| Australia & New Zealand | 5–14 business days |
| Latin America | 15–25 business days |
Delivery times may vary due to customs clearance, weather conditions, airline schedules, local postal services, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
Customs Duties, Taxes & Import Fees
International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping cost. Customers are responsible for complying with all local import regulations and requirements.
Shipping Address
Please ensure your shipping address is complete and accurate before placing your order. VELOCI is not responsible for delays, failed deliveries, returned shipments, or additional shipping costs resulting from incorrect or incomplete shipping information.
Frame Sets & Large Items
Oversized products, including frame sets, complete wheelsets, and selected forks (No.08 cargo fork), may be shipped separately for better protection during transit. Large orders may arrive in multiple packages.
Shipping Delays
Delivery delays may occur due to customs inspections, severe weather, transportation disruptions, public holidays, or other circumstances beyond our control. Estimated delivery times are not guaranteed.
Lost or Damaged Shipments
If your package arrives damaged, please contact us within 7 days of delivery and include photographs of both the packaging and the damaged product.
If a shipment appears to be lost in transit, we will assist in opening an investigation with the shipping carrier.
Contact Us
If you have any questions regarding shipping, please contact us before placing your order. We will be happy to assist you.
